FYI

You can now set up multi-factor authentication (MFA) for your provider account. Beginning October 20, 2025, MFA will be required for all Delta Dental provider accounts.
 

What is MFA?

MFA is a secure login process that adds a second step beyond just a password — like an email code or security question — to verify your identity. It significantly reduces the risk of cyber attacks and helps safeguard sensitive patient data.

How it works

When you attempt to log in to your account with your username and password, Delta Dental will send a one-time code by email or by phone. You must enter that code on the sign-in screen of your provider account to verify your identity and complete authentication.


What you need to do

• Ensure each user has a unique login (no shared accounts).
• Share this information with all team members who have Delta Dental provider accounts.

What happens if I don’t enroll?
If you don’t enroll, you will not have access to your account. MFA is the new sign-in standard — it will be required starting October 20, 2025 to access all Delta Dental provider accounts.

When is it happening?
You will be able to use MFA on Delta Dental provider accounts starting September 18, 2025. You will receive communications explaining enrollment instructions to get familiar with it. MFA will be required starting October 20, 2025 for all Delta Dental provider accounts.

For more information, visit Delta Dental’s MFA resources page.

Got questions? Visit our complete FAQs page and enrollment guide to see how MFA works and get ready for enhanced protection for your data.