Hurricane Ian: Customers Assistance

President Biden has declared a federal state of emergency in Florida as a result of the impacts of Hurricane Ian. During this difficult time for Floridians, Delta Dental will take measures to ensure its enrollees' dental health needs continue to be met.

While dental care may not be top of mind for those affected by Hurricane Ian, Delta Dental is here to provide access to care and customer support to enrollees and their family members who may face dental emergencies or require ongoing dental treatment. We will ensure enrollees do not incur unreasonable costs at an out-of-network dentist and will reimburse out-of-network claims for Medicare and Medicaid enrollees.

In addition, we're working to maintain the timely payment of claims and offer assistance in obtaining dental records if needed.

Enrollees with special situations, or with any other extenuating circumstances resulting from Hurricane Ian, can call Delta Dental’s toll-free customer service center at 800-521-2651 for assistance. Enrollees should also contact customer service if there is no dentist available in their area due to this emergency.

Client groups and brokers should contact their Delta Dental account representatives for assistance.

For those who wish to contribute to Hurricane Ian relief efforts, the Delta Dental Community Care Foundation will match up to $100,000 in donations through the Red Cross at https://www.redcross.org/donate/cm/deltadental-pub.html/.